1511 Privacy Policy — Malaysia User Data Protection
At 1511, your privacy is our priority. This document explains in detail how we collect, use, store and protect your personal information as a user of our online entertainment platform in Malaysia. Please read it carefully before registering or using any 1511 services.
Updated: January 2026 | Applicable to users in Malaysia
1. Information We Collect
1511 collects various types of information from users to provide a safe, seamless and high-quality experience. This information is collected directly from you during registration, platform use, or through your interactions with our support team. We only collect what is genuinely necessary for platform operations and do not gather data beyond what is required.
Account & Identity Information
When registering an account with 1511, you are required to provide basic personal information including your full name, date of birth, Malaysian identity card number (MyKad), an active email address, and a local mobile number. This information is used to verify your identity, process your account application, and ensure that only eligible individuals (aged 18 and above) can access our platform. We may also request supporting documents such as a copy of your identity card or passport during the KYC (Know Your Customer) verification process.
Device & Browser Information
When you access the 1511 platform via a web browser or mobile app, our systems automatically record certain technical information including device type, phone model, operating system, browser version, IP address, network location (country/city) and screen resolution. This technical data is used solely to optimise your experience, detect suspicious activity and ensure the security of your account. We do not use device information to track your precise physical location without your explicit consent.
Payment Information in MYR
To process deposit and withdrawal transactions in MYR, 1511 collects payment-related information such as bank account holder name, Malaysian bank account number, bank name and transaction records. Please note that we do not store credit or debit card details directly on our servers — all card processing is handled by PCI-DSS certified and licensed payment processors. Transaction records are retained for the period required under Malaysian law for compliance and audit purposes.
Cookies & Usage Data
The 1511 platform uses cookies and similar tracking technologies to enhance the user experience, remember your login preferences, and analyse overall platform usage patterns. Usage data collected includes pages visited, session duration, in-game actions, and product preferences. All such usage data is processed in aggregate and is not used to identify any individual without their explicit consent.
2. How We Use Your Information
All information collected by 1511 is used responsibly and only for the purposes clearly stated in this Privacy Policy. We do not sell, rent or disclose your personal information to third parties for marketing purposes without your consent. Below are the primary purposes for which we use information collected from users of our platform in Malaysia.
- Account Management: Creating, verifying and managing your user account on the 1511 platform, including registration processing, KYC verification and password management.
- Transaction Processing: Processing deposits, withdrawals and transfers in MYR securely and efficiently through payment channels licensed in Malaysia.
- Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-account usage, money laundering, and any form of platform abuse that could affect other users.
- Customer Support: Providing efficient technical support and customer service, handling complaints and responding to your enquiries through available 1511 support channels.
- Platform Improvements: Analysing aggregated usage data to improve the design, performance and content of the 1511 platform for the benefit of all users.
- Legal Compliance: To fulfil applicable legal and regulatory obligations in Malaysia, including reporting suspicious transactions to the relevant authorities when required.
1511 is committed to ensuring that all use of your data is proportionate to our operational needs and does not exceed what is necessary to deliver the services you have chosen. Should we wish to use your information for any new purpose not outlined in this document, we will seek your consent beforehand.
3. Cookies & Tracking
1511 uses cookies — small text files stored on your device — to enhance the functionality and security of our website. Cookies allow our platform to remember your preferences, maintain secure login sessions and deliver relevant content during your visit. Without certain cookies, some key features of the 1511 platform may not function properly.
There are several categories of cookies we use. Essential Cookies required for core platform functions such as login authentication and session security — these cookies cannot be disabled as they are critical to the security of your account. Performance Cookies collects anonymous data on how users interact with our platform, helping us identify areas for improvement. Functional Cookies stores your preferences such as language, region and display settings to deliver a more personalised experience.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to log in and fully use the security features of the 1511 platform. We recommend keeping essential cookies enabled for the best experience and optimal account protection.
In addition to cookies, 1511 uses other tracking technologies such as web beacons and pixel tracking to measure the effectiveness of our communications and understand overall platform usage patterns. All data collected through these technologies is processed in accordance with this Privacy Policy and is not shared with external advertisers without your consent.
4. Data Storage & Security
1511 implements comprehensive technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Your data is stored on servers secured with AES-256 encryption, and all data transmissions between your browser and the 1511 platform use the latest TLS/SSL protocols. We conduct regular security audits to ensure our systems remain up to date and protected against the latest cyber threats.
Your account information and transaction data are retained for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable Malaysian law. Generally, active account records are kept for the duration your account remains active, while financial transaction records are retained for a minimum of five years following each transaction, in compliance with anti-money laundering (AML) and tax requirements.
Access to your personal information within 1511's systems is restricted to staff with a legitimate professional need only. All employee access to user data is logged and closely monitored. Our staff are required to sign confidentiality agreements and undergo regular data protection training to uphold a strong culture of privacy within the organisation.
While we implement the best available technical safeguards, no data transmission over the internet or electronic storage method can be guaranteed 100% secure. In the event of a data breach involving your personal information, 1511 is committed to notifying you and the relevant authorities within the timeframe prescribed by Malaysian law, along with the remedial steps we will be taking.
5. Sharing Information with Third Parties
1511 does not sell or rent your personal information to any third party for marketing or commercial purposes. However, there are limited situations where we need to share certain information with trusted third parties in order to deliver our services to you effectively. All such data sharing is governed by strict confidentiality agreements, and those third parties are only permitted to use the data for the specified purposes.
Categories of third parties that may receive your information include: payment processors licensed in Malaysia to facilitate deposit and withdrawal transactions in MYR; technology service provider that manages our server infrastructure, databases and security systems; and audit and compliance firm conducting independent reviews of 1511's financial operations and platform security.
Additionally, 1511 may disclose user information to Malaysian government authorities, law enforcement agencies, or courts of competent jurisdiction when required to do so by law, court order, or for the purposes of a legitimate financial crime investigation. Such disclosures are made solely out of legal obligation and not at our own discretion.
If 1511 is involved in any merger, acquisition, or sale of business assets, user information may be transferred as part of that transaction. In such circumstances, we will ensure the receiving party adheres to data protection standards equivalent to or higher than those set out in this policy, and we will notify users of any material changes to the management of their data.
6. User Rights & How to Contact Us
As a 1511 platform user in Malaysia, you have several important rights regarding the personal information we hold about you. We fully respect these rights and provide straightforward mechanisms for you to exercise them. Please contact our support team via our official email to submit any privacy-related requests.
You have the right to request a copy of the personal information we hold about you. Access requests will be processed within 14 business days upon verification of your identity.
If your personal information is inaccurate or out of date, you have the right to request a correction promptly. Log in to your account or contact support to update your details.
You may request the deletion of your account and personal data, subject to Malaysia's legal data retention obligations. Financial records may need to be retained for the period stipulated by law.
Beyond the three key rights above, you also have the right to withdraw consent for data processing at any time, object to processing for specific purposes, and request data portability in a machine-readable format. All privacy rights requests can be submitted via 1511's official email at [email protected] and we will respond within a reasonable timeframe.
If you have any questions, concerns or complaints about how 1511 handles your personal information, please contact our support team via email. You may also refer to the FAQ for answers to frequently asked questions about privacy and account security. We are committed to addressing every privacy enquiry seriously and within a reasonable timeframe.
This Privacy Policy may be updated from time to time to reflect changes in our practices or new Malaysian legal requirements. Any material changes will be communicated to users via in-platform notifications or registered email. Your continued use of the 1511 platform after such changes take effect will be deemed acceptance of the updated Privacy Policy.
Your Privacy, Our Priority
Join millions of 1511 users who enjoy online entertainment with peace of mind, knowing their data is always fully protected in Malaysia.